Rodrigo G Cardoso
User Experience Design Lead
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Google Space 3.0
PROJECT: Enterprise Occupancy Planning Application
ROLE: UX/UI Design Lead
DURATION: 2.5 years
TOOLS: Figma, Google Issue Tracker, Taskflow, Mural, Google tools
* Image blurred due to confidentiality agreement
The Problem
The Resolution
The Impact
Space 3.0" (Occupancy Planning tool). A multi-year initiative to deliver a mission critical space planning tool.
Enabling the creation of Scenario Plans based on current state layouts and configurations provides Occupancy Planners with a real-time view of their portfolio at the Building and Floor levels as the starting point for planning activities.
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Occupancy Planners currently use multiple sources of information for generating current-state baseline data for planning purposes. Many of the foundational data elements are captured and managed in Tririga based on published versions of CAD drawings representing the physical layout of Google’s portfolio. Traditionally the OP team would be required to pull data exports from Tririga / REWSView, combine and manipulate in sheets, and augment with manually generated visuals based on FloorScope.
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Project Goals
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Deliver Space 3.0 MVP by Q1 2023
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Deliver Stacking V2 phase of project by Q1 2024
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Deliver Blocking phase of project by Q4, 2024
Enabling the creation of Scenario Plans based on current state layouts and configurations provides Occupancy Planners with a real-time view of their portfolio at the Building and Floor levels as the starting point for planning activities.
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Project started after 3 months of user research and consisted of 2 teams running in parallel. Each focusing on a distinct part of the application.
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I was the designer for one team and managed the UX designer for the second team.
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Each team consisted of a program manager, 2 business analysts, a UX designer, a test script lead, a solution architect and a team of engineers.
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Helped gather, prioritize, and groom Epics & User Stories
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Created the first iteration of the business requirements document (BRD)
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Helped run longitudinal studies with sponsor users throughout the lifecycle of the project
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Created all designs for the application. 205 design mocks for the first stage of the project
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Developed an accessible color palette to be used in the tool
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Assisted in creating a design system for Google's real estate division
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Created Figma handoff files for engineering with accessibility markup that was used to educate other teams
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Agile methodology with 3 week sprints for each team.
Used Buganizer to track issues and Confluence to manage the projects.
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For each sprint, developed a design cycle to ensure designs met Google standards.
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Phase I Impact:
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Build Space 3.0 app on top of Tririga with MVP launched in Q1 2023
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9 Design Sprints
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225 design mocks
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Concept testing design mocks via cognitive walkthroughs with end users
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110 sessions with 25 unique participants representing all geographies & user groups
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400 findings 225 unique designs across 9 Figma handoff files
Enabling the creation of Scenario Plans based on current state layouts and configurations provides Occupancy Planners with a real-time view of their portfolio at the Building and Floor levels as the starting point for planning activities.
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Phase 2 Impact:
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9 Design Sprints
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227 design mocks across 13 Figma handoff files
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After the launch of the MVP, we had an initial adoption rate of 13% that grew to 20% by the beginning of the second phase.
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Foundational Research
As-is experience map overview
Gather
Plan
Implement
Analyze
Approval
Post-move + Maintenance
Team POC
8 Personas / 31 tools identified
Facilities
Manager
FMOP
Occupancy
Planner
MAC
Strategic
Portfolio Planner
Campus
Planner
REWS BP
Design Cycle for each sprint
6. Demo with engineering team
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Run through designs to explain functionality and answer questions.
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Design file hand-off
3. Longitudinal studies
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Review designs with sponsored users by asking them questions on how they would perform tasks specific to the designs presented. Log feedback and prioritize feature requests with team.
4. Accessibility review
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Review greenlines (accessibility markup) with an Accessibility SME
5. Stakeholder review
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Review designs with stakeholders and iterate if needed
1. Internal review
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Review initial designs with Business Analysts and UX Researcher
2. Tech feasibility
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Review design solutions with Solution Architect to evaluate feasibility and effort
Design Language
For this project, leveraged Google's Material design language and Material 3's design system as well as the Ads team's design system.
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After phase I release, I assisted my Google Manager in creating a design system specifically for Google's Real Estate division using design patterns from my designs.
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Project Management
Tracked issues using Google's Issue Tracker, or "Buganizer" tool.
Also used Buganizer to document user stories.
“Rodrigo was an absolute joy to work with and was always the consummate professional. Rodrigo was not only a solid member of the team for his responsibilities, but was also constantly there to offer a challenging point of view, bring up possible other solutions, and sanity check decisions that were being made, which is what you always look for in members of an effective team. He was always looking to help others and allow everyone on the team to shine, sometimes with his needed assistance, which sometimes is not the case in these types of teams. His ability to not only produce but to also look out for others on the team will be sorely missed, as will be his always positive attitude and aura that he brought along with him. His design work is top notch and some of the best I have ever seen and I hope despite him moving off this team, he knows how much I, and others, appreciated his exceptional work.”
Massi Coe - Lead Business Analyst