The Problem

Was the UX lead in a team consisting of client, 3rd-party vendors, and IBM resources in creating the future of their customer mobile app and help the client adopt Agile ways of working. Specifically. 

The client charged us with creating a feature within their mobile app that allows customers to pre-order food and drinks so that they can bypass the cue when they go to pickup at a gas station of their choice. 

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The Solution

Helped define our ways of working and worked closely with other teams to create a scalable design model that would facilitate visibility and transparency into our design efforts as well as enable designers, design at-pace and with consistency. In order to do this, we created UI Kits – iOS  and Android, for designers to sync their masters to.

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We engaged with InVision to explore using their new Design System Manager and successfully implemented Design Systems for both platforms.

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Worked in Agile 2 week sprints. Used Jira to track team velocity.

Team consisted of a Delivery Lead, Product Owner, Project Manager, Business Analyst, UX Design Lead, Solution Architect, and a team of offshore engineers.

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I helped groom user stories and write the success criteria in the PRD. 

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Conducted longitudianl studies with ad hoc users, when needed, conducted a review with business and a playback at the end of each sprint.

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Worked with the UX team in the UK to help sync with and build onto the design system to ensure design language and pattern alignment with other apps.

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The Impact

Pilot app was successfully launched in New Zealand with positive reviews.